satisfaction guarantee

We have highly qualified flower shops nationwide, for this reason we offer a satisfaction guarantee. If the product delivered does not meet the quality expectations of our customers, the buyer must report the non-conformity of the service via email, chat, whatsapp or by phone within a maximum period of 48 hours after delivery. Keep in mind that to file a claim we will request photographs in which the delivered product can be clearly observed, in order to determine the cause or reason that has generated this event and to be able to offer a response to solve the inconvenience. Subsequently, if these meet the requirements and if the product presents any irregularity regarding quality from the moment of production, we proceed to replace the product.

Compliance guarantee

We guarantee the delivery of the order on the required date, thanks to our extensive network of florists we have the best delivery times in Colombia. Deliveries are made “During the Day”. This as long as all the delivery information is correct and there is a person available to receive it at the requested address.

Confidentiality guarantee

All the personal data provided is for the exclusive use of Floresco and is only used for the provision of the service. Our system does not store information regarding electronic payments, our database only stores information regarding the order delivery data and this is handled confidentially for the safety of our customers.

Time required for our Deliveries

We deliver the same day you request your order as long as it is requested before 4:00 p.m. – 4:00 p.m. (Local Time), deliveries are made “During the Day” selected, we do not handle specific schedules or ranges of delivery, on Sundays and holidays we have no service. In high seasons such as Mother’s Day, Valentine’s Day, Women’s Day or Love and Friendship Day, we recommend you make the purchase 3 days in advance so that it will not present setbacks.

We deliver in the following cities

Abrego – Norte de Santander, Acacias – Meta, Aguachica, Aguazul, Arbelaez – Cundinamarca, Armenia, Barbosa – Santander, Barichara, Barrancabermeja, Barranquilla, Bello, Bogotá DC, Bucaramanga, Buga, Bugalagrande, Cajicá, Calarcá, Cali, Candelaria – Valle del Cauca, Carmen de Viboral, Cartagena, Cartago, Cereté, Chia, Cienaga de Oro – Cordoba, Chiquinquirá, Chinchiná, Circasia, Cota, Corozal, Cucuta, Duitama, Dosquebradas, El Rosal – Cundinamarca, Envigado, Espinal, Facatativá, Flanders, Floridablanca, Fuente de Oro – Meta, Funza, Fusagasugá, Garzón, Girardot, Girón, Granada – Meta, Güepsa – Santander, Ibagué, Ipiales, Itagüí, Jamundí, La Tebaida – Quindio, La Virginia – Risaralda, Los Patios – Norte de Santander , Maicao, Madrid – Cundinamarca, Manizales, Marinilla, Melgar, Medellín, Moniquirá – Boyacá, Montenegro – Quindio, Monteria, Mosquera, Neiva, Nobsa, Ocaña, Paipa, Palmira, Pamplona, ​​Pasto, Planeta Rica, Pradera – Valle del Cauca, Pereira, Piedecuesta, Pitalito, Popayan, Bridge National – Santander, Quimbaya – Quindio, Ricaurte, Rio de Oro – Cesar, Rio Frío – Valle del Cauca, Riohacha, Rionegro – Antioquia, Sabaneta, San Gil, Santa Marta, Santander de Quilichao, Santa Rosa de Cabal, Sibaté, Silvania – Cundinamarca, Sincelejo, Soacha, Socorro – Santander, Sogamoso, Soledad – Atlántico, Subachoque, Supía, Tabio, Tenjo, Tibasosa, Tocancipá, Tuluá, Tunja, Turbaco – Bolivar, Ubaté, Valledupar, Villa de Leyva, Villa del Rosario – North of Santander, Villamaria – Caldas, Villavicencio, Yopal, Yumbo, Zipaquirá.

In the purchase process, the store automatically settles the cost of the address, which varies depending on the city of delivery.

All about our Accessories.

additional products

Additional products, such as balloons, stuffed animals, chocolates, wines and spirits, are NOT sold separately, these products are only part of the accompaniment of the flower arrangements.

Elements

The elements that make up the floral design such as bases, decorations, boxes, wines, chocolates, balloons, stuffed animals, flowers, foliage and colors, may differ from the product shown, and these are subject to any changes that may be required according to availability in the city of delivery, however we do our best to please our customers even in the smallest details.

Payment methods

We handle different 100% secure and reliable payment methods so that you can make the purchase from anywhere in the world. You can pay with Credit and Debit Cards with entities such as ePayco and Paypal, transfers or Bank Consignments to Bancolombia, BBVA, Daviplata or Nequi and Giros en Efecty, Super Giros or Western Union.